1. GENERAL PROVISIONS
1. These General Terms and Conditions shall govern the rights and obligations of the Parties resulting from a purchase contract concluded between:
I. Basic data
Seller: Sentop, s.r.o., Oravský Podzámok 288, 027 41 Oravský Podzámok
IČO: 46 835 318
Tax ID: 2023630290
Account number: IBAN: SK90 8330 0000 0026 0072 7165
Account number for orders from the Czech Republic: CZK 2000727153/2010 entered in the register: District Court Žilina, Insert number 57677 / L
tel: +421 915 371 630 mail: email@example.com
(hereinafter referred to as the "Seller")
to buyers, the subject of which is to buy and sell goods on the seller's e-shop website.
Inspectorate SOI for Žilinský kraj
based in Žilina
Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1 Department of Supervision and Legal Department tel. no. 041/763 21 30, 041/724 58 68 fax. no. 041/763 21 39
Address for Claims, Withdrawal, Complaints and Complaints:
Sentop, s.r.o., Oravsky Podzamok 288, 027 41 Oravsky Podzamok, IČO: 46 835 318, firstname.lastname@example.org
2. Subject of the contract
The subject of the contract is only the items of goods and services (products) expressly stated in the purchase contract - order. The quantity, features, pricing, and other data contained on the seller's website are binding data.
Seller commits to deliver to the buyer:
- a non-defective product in accordance with the specification or features typical of the type of service,
- a product complying with the standards, regulations and regulations valid in the territory of the Slovak Republic.
The parties agree that the Buyer, by sending an order to the Seller, confirms that he agrees that these General Terms and Conditions and their Terms and Conditions will apply to all Purchase Agreements concluded on any e-commerce Website operated by the Seller under which the seller delivers the product presented on the buyer's website to the buyer (the "purchase contract") and all relations between the seller and the buyer, arising in particular when the purchase contract is concluded and the goods claim is made.
3. Cancellation of the order
Cancellation of Purchase Order:
The buyer has the right to cancel the order without giving any reason at any time prior to its binding confirmation, and the buyer has the right to withdraw from the contract, which is the delivery of the product, even before the commencement of the withdrawal period.
If the seller has provided the consumer in time and properly with information about the right to withdraw from the contract pursuant to § 3 par. (1) h), the consumer is entitled to withdraw from the distance contract or from a contract concluded outside the seller's premises within 14 days from the day of taking over the goods without giving reasons.
The seller claims the right to damages, especially when purchasing a "custom-made" product that was required to buy the buyer's wishes, or if there was already a demonstrable cost incurred in securing the product. The cancellation fee may be up to the purchase price of the product.
Cancellation of the order by the seller:
The seller reserves the right to cancel the order or part thereof in the following cases:
- the order could not be confirmed by a binding order (the wrong phone number, the unavailable buyer, the buyer does not respond to emails, etc.).
The General Terms and Conditions are an integral part of the Purchase Agreement. In the event that the seller and buyer enter into a written purchase agreement in which they agree terms different from the general terms and conditions, the provisions of the purchase agreement will be prior to the General Terms and Conditions.
4. METHOD OF UTILIZATION OF THE BUILDING CONTRACT
1. The Purchase Agreement is concluded by binding acceptance of the Buyer's Purchase Purchase Buyer's Purchase Contract in the form of an e-mail message sent by Buyer to the Seller, or in the form of a Buyer's completed and dispatched form on the Seller's website or in the form of a Buyer's Telephone Order to the Seller .
2. Binding acceptance of the buyer's order by the seller is a telephone or email confirmation or a private message confirmation to the buyer that the buyer accepts the order after the buyer has received the order, marked as "order confirmation".
3. Binding Acceptance of the Order shall include the name and specification of the product the sale of which is the subject of a contract of sale, further details of the price of the product and / or other services, the name and location of the place where and how the product is to be supplied and the price, , the method and timing of delivery of the product, or other data.
5. RIGHTS AND OBLIGATIONS OF THE SELLER
1. The seller is obliged to:
a. to deliver, based on an order confirmed by the seller to the buyer, the product in the agreed quantity, quality and time,
b. to ensure that the delivered goods comply with the obligations established by applicable Slovak legislation,
c. handed to the buyer at the latest with the product in the font including all the documents required for the taking and use of the product and other documents prescribed by applicable law (Product Data, Installation, Operation, Use, Maintenance, Safety Notices in the Slovak Language, Warranty Form, Warranty Card if requested by the consumer, or if the seller provides a longer warranty period than the statutory warranty period / proof of purchase of the product). 2. The Seller has the right to a proper and timely payment of the buyer's purchase price for the product delivered. 6. RIGHTS AND OBLIGATIONS OF THE BUYER 1. The consumer is entitled without notice to withdraw from the contract in writing within 14 days (Act No. 102/2014 Coll. On consumer protection in the sale of goods or services under a distance contract or a contract concluded outside of the seller's premises) from the date of receipt of the goods or the conclusion of the service contract. By withdrawing from the contract, the contract is abolished from the outset. 2. Consumer: a. Take the purchased or ordered product, b. will pay the seller the agreed purchase price within the agreed maturity period, including the delivery cost of the product, c. confirm receipt of the product by e-mail, by signature, or by signature of the person in charge. The consumer has the right to deliver the product in quantity, quality, time, manner and place agreed by the parties in the binding acceptance of the order. 7. SUPPLEMENTARY CONDITIONS 1. Methods of delivering goodsThe goods can be delivered as follows: - delivery by courier, - delivery by the Slovak Post.2. Price and payment. When ordering the product and delivering it. postage + packing with Slovak Post - packet weight up to 1 kg 4,90 EURSlovak post office - package weight from 1,01 kg 7,00 EURKurrier service GLS 6,90 EURThe price of delivery of goods is valid within the territory of the Slovak Republic. When shipping goods abroad, the shipping costs are calculated individually on the basis of a contract on the price of transport outside the territory of the Slovak Republic. The buyer is obliged to pay to the seller the purchase price of the product as agreed in the purchase contract at the time of the purchase contract including the delivery cost of the goods ) according to Act No. 18/1996 Coll in the valid form in the form of: - cash, direct courier, courier, - cashless transfer to the account of the seller, - Paypal system, - payment card. If the buyer pays the seller the purchase price by cashless transfer, the day of the payment is the day on which the entire purchase price was credited to the IBAN account: SK90 8330 0000 0026 0072 7165, VS: order number.4. The buyer is obliged to pay the seller the purchase price for the agreed product within the term of the purchase contract, but at the latest when the product is taken over. 5. If the buyer pays the seller the purchase price for the product negotiated in the purchase contract, the purchaser is entitled to withdraw from the purchase contract and request a refund of the purchase price only in accordance with the valid legal regulations of the Slovak Republic. 6. In the event that the Buyer does not pay the Seller the entire purchase price upon receipt of the product, the parties agree that the seller is entitled to withdraw from the purchase contract and claim from the Buyer compensation for the costs incurred for the ordering and delivery of the unpaid product. Product prices on the seller's website are valid at the time of ordering the goods.8. The purchase price will be deemed to be paid by crediting the entire purchase price to the seller's account, in the case of payment by transfer to the seller's account, or by paying the cash to the courier. The seller reserves the right to purchase the product until the purchase price has been fully paid. A proof of purchase issued on the basis of a purchase contract between the seller and the buyer is also a tax document.11. Receipt of the product to buyers is basically possible only after it has been paid in full, unless otherwise agreed.12. The price of the product is the price of the goods transported, as described in 7.2.13 above. The product is sold according to buyer's requirements and exhibited models, catalogs, data sheets, sellers' samples displayed on the seller's e-shop website. Unless the seller and the consumer agree otherwise, the seller is required to complete the consumer's order within 30 days of delivery. 15. The buyer takes the product through the means that is stated in the buyer's acceptance of the buyer's order. 16. Product characteristics, quantity, dimensions, and other data contained in seller's catalogs, prospectuses, and other sales documents placed on the seller's e-commerce website are binding data. 17. The place of delivery of the product is the place specified in the acceptance of the order by the seller, unless the parties agree otherwise in the purchase contract. 18. The seller shall deliver the product to the buyer at the address specified in the purchase contract to the buyer. The product is deemed to have been delivered at the time of delivery of the product to the address given in the binding acceptance of the order. In the case of the seller transports the goods to the buyer at the place specified in the purchase contract by the buyer, the buyer takes the goods personally or ensures that the goods are taken over by the person authorized to do so in the absence of the goods in the purchase contract and signed the delivery and delivery protocol. The third person empowered to take over the goods specified in the purchase contract is obliged to submit to the seller the original or a copy of the purchase contract and the proof of payment of the goods and written authorization. If it is necessary to replenish the goods due to the buyer's absence at the place specified in the purchase contract, all costs incurred by the buyer are paid by the buyer, in particular the repeated delivery of the goods to the place of destination in the purchase contract. Goods shall be deemed to have been delivered at the time of delivery of the goods to the address indicated in the binding acceptance of the order and received at the time of physical receipt of the goods by the buyer, his authorized representative or the refusal of the goods to be taken over by the carrier in the delivery and delivery of the goods. The costs associated with the lease are not included in the purchase price of the goods and the seller is not obliged to provide these services.21. If the buyer checks the product after delivery and finds that the product has some defects, it will inform the seller and apply the product claim to the seller, respectively. withdrawal from the contract at the seller.22. If the seller fails to comply with the contract because the ordered product can not deliver or service, he is required to inform the consumer without delay and return the price paid for the product or advance within 14 days if the seller and the consumer do not agree to substitute performance. If the seller and the consumer do not agree to a substitute performance, the seller is obliged to replace any proven costs incurred by the consumer to order the product or service. In the case of substitute performance, the seller is obliged to deliver the product to the consumer or to provide the service of the same quality and price. 8. NON-COMPLIANCE WITH OWNERSHIP AND TRANSITION OF DANGER OF DAMAGE TO GOODS The purchaser acquires ownership of the goods only upon payment of the full purchase price for the goods. 9. COPYRIGHT Copyright is governed by Copyright Act no. 185/2015 Z. z. as amended.10. PERSONAL AND PAYMENT DATA AND ITS PROTECTION1. The parties have agreed that the buyer, if he is a natural person, is obliged to notify the seller of his name and surname, address of permanent residence, including postcode, telephone number and e-mail address. 2. The parties agree that the buyer, if a legal entity, is obliged to notify the seller of his business name, address, including postal code, VAT ID, VAT number, telephone number and e-mail address. 3. The Buyer declares that he agrees in accordance with the provisions of Art. § 7 par. 1 of Act no. 122/2013 Z. z. on the Protection of Personal Data as amended, to process and store personal data of the Seller, in particular those mentioned above and / or which are necessary for the activities of the Seller and process them in all of its information systems. The Seller undertakes to the purchaser's personal data should be treated and handled in accordance with the applicable Slovak legislation. The buyer grants the seller this consent for a period of five years. The Buyer may at any time withdraw consent to the processing of personal data at any time in writing. 4. The seller does not come in contact with information about payment cards or with information about login currency or passwords or codes entered by the buyer for payment for the product. The payment gateway operators are fully responsible for the protection of these data. The Buyer declares that he agrees in accordance with § 7 par. 1 of Act No. 428/2002 Coll. on the Protection of Personal Data as amended, to process and store the personal data necessary for the seller's activities and process them in his information system. The seller undertakes to treat and store the buyer's personal data in accordance with applicable Slovak legislation. The buyer grants the seller this permission for an indefinite period of time. The buyer may withdraw consent to the processing of personal data at any time in writing. The consent shall expire within one month from the receipt of the revocation of the buyer's consent to the seller. Data Protection and Privacy: The GDPR Received Agreement ■ The Purchaser expresses its consent to the processing and archiving of personal data for the time necessary for the delivery and delivery of the received order by email to: email@example.com via the order form or the electronic form below ■ Buyer cancels his / her consent to processing and archiving personal data by email at firstname.lastname@example.org via the order form or the electronic form below or by e-mail ■ The seller undertakes not to provide the buyer's personal data to third parties except for the shipping the company is provided for the delivery of the shipment ■ The vendor undertakes to direct the received internal Evc.0715-2205-2018-11, which is prepared in accordance with the applicable European Union Regulation - GDPR and is freely available to customers for inspection at the registered office of the company: Oravský Podzámok 288, 02741 Slovakia 11. DISCLAIMER OF PROCESSING OF PERSONAL DATA pursuant to § 15 of Act no. 122/2013 Z. z. on the Protection of Personal Data and on Amendments to Certain Laws (hereinafter referred to as "the Act") A. 1. Operator's identification data: referred to in point 1. of the Terms of Business.A. 2. Intermediary ID: Not. B. Purpose of processing of personal data: for the proper and correct delivery of ordered and sold goods, all in the sense of consent. C. Personal information: name, surname, title, address, e-mail contact, telephone contact. D. Additional information that has been notified to a person processing personal data: 1. A lesson of willingness to provide the required personal data; in point 10, point 1 of the Terms of Business, 2. the period of validity of consent: 5 years from the granting of consent, 3. third parties, if it is presumed or is obvious that personal data will be provided to them: not applicable; it is assumed or is obvious that personal data will be made available to them: not applicable.5. Third countries, if it is foreseen or obvious that personal data will be transferred to these countries: Not applicable. E. Form of publication of personal data: not disclosed. Information on the rights of the person concerned: 1. The person concerned has the right, upon written request, to require the operator to: - confirm whether or not personal data are processed, - in a generally understandable form, information on the processing of personal data in the information system pursuant to § 15 par. (1) (a) to (e) of the Act; - in a generally understandable form, accurate information about the source from which it obtained its personal data for processing, - a generally comprehensible form of its personal data being processed, - the correction or disposal of its incorrect, incomplete or out-of-date personal data processing, disposing of its personal data whose purpose of processing has ended; - the deletion of its personal data processed in the event of a violation of the Act; - the blocking of its personal data by reason of withdrawal of consent prior to its expiry if the operator processes personal data subject to the consent of the person concerned. - The right of the person concerned may be restricted only if such a restriction results from a separate law or its application would undermine the protection of the person concerned or violate the rights and freedoms of others. 2. The person concerned, upon written request, has the right to object to the operator against: - the processing of his or her personal data which he / she considers to be or will be processed for direct marketing purposes without his / her consent and request their destruction, - the use of the personal data referred to in § 10 ods. Article 3 d) For the purposes of direct marketing in postal communications or the provision of personal data referred to in Section 10 Article 3 (d) of the Act for the purposes of direct marketing. 3. Other rights are governed directly by Act no. 122/2013 Z. z. on the protection of personal data and on the amendment of certain laws and the rights of the persons concerned are not affected in any way. 4. The Operator declares that it has taken all measures within the meaning of the Act and hereby undertakes to protect the data obtained from accidental and unlawful damage and destruction, accidental loss, alteration, unauthorized access and disclosure as well as from any other inadmissible forms of processing in accordance with the measures adopted in a security project. 5. The Operator undertakes to process personal data only to the extent and under the terms agreed in this Notice. 6. The Operator declares that he will not provide personal information to other persons. An Operator declares that it will collect personal data to the extent necessary to fulfill the intended purpose and process it only in accordance with the purpose for which it was collected. 7. The operator is required to keep confidential the personal data he is processing. The duty of confidentiality persists even after the processing of personal data has ended. 12. WITHDRAWAL OF THE BUILDING AGREEMENT 1. The buyer is entitled to withdraw from the purchase contract within 14 days of the taking of the goods without giving any reason in accordance with the provisions of art. § 7 par. 1 of Act no. 102/2014 Z.z. on the protection of the consumer in the sale of goods or the provision of services on the basis of a distance contract or a contract concluded outside the premises of the seller and amending certain laws. The seller is obliged to take over the product and return to the consumer within 14 days from the day of delivery of the cancellation the price paid for the product, including the costs incurred by the consumer in order to order the goods or services. The cost of returning the product is borne by the consumer. The consumer can not withdraw from a contract which is subject to: a) the provision of a service if the provision of the service has begun with the express consent of the consumer
(b) the sale of goods or the provision of a service whose price depends on the movement of the prices at the time when the service is complete; the financial market which the seller can not influence and which may occur during the expiration of the withdrawal period; c) the sale of goods made according to the specific requirements of the consumer, the tailor-made goods or goods specifically intended for one consumer; d) the sale of goods subject to a rapid (e) the sale of goods contained in a protective packaging which is not suitable for return for health or hygiene reasons and whose protective packaging has been violated after delivery, (g) the sale of alcoholic beverages, the price of which has been agreed at the time of conclusion of the contract, the delivery of which may be effected at the earliest after 30 days and the price thereof being dependent on the movement of market prices that can not be affected by the seller; h) the execution of urgent repairs or maintenance, which the consumer has explicitly requested from the seller; this does not apply to service contracts and contracts for the sale of other goods as replacement parts necessary for repair or maintenance if they were concluded during the seller's visit to the consumer and the consumer did not order such services or goods in advance; (i) the sale of phonograms, recordings, sound recordings, books or computer software marketed in the protective package, if the consumer has unrolled the packaging; j) the sale of periodicals with the exception of sales under a subscription agreement and the sale of books not provided in the protective package; k) the provision of accommodation services other than accommodation purpose, carriage of goods, car rental, provision of catering services or the provision of services related to leisure activities and under which the seller undertakes to provide such services at the agreed time or within the agreed period, l) providing electronic content other than on a physical carrier if its provision has been initiated with the express consent of the consumer and the consumer has stated that he has been duly instructed to lose the right to withdraw from the contract by expressing such consent.2. The buyer withdraws from the contract in writing. Upon termination of the purchase contract according to the preceding point of these general terms and conditions, the buyer shall identify the buyer's identification, the order number and date, the exact specification of the product, the manner in which the seller shall return the already received performance, in particular the account number and / or postal address. At the same time with the withdrawal from the purchase contract, it is obliged to submit / send to / the seller the product together with the accessories, including the documentation and the original of the payment document. In case the buyer withdraws from the contract and submits / sends to the seller a product that could reasonably be used, the seller shall return the purchased purchase price to the buyer for the product stated in the binding acceptance of the order or within 14 days from the date of the withdrawal of the purchase contract and the delivery of the product to the seller by non-cash transfer to the buyer's account designated by the buyer. 3. The seller shall return the purchase price, in the case of a valid withdrawal, to the purchaser, including the costs incurred by the buyer for the ordering and delivery of the product, if the buyer together with the product provides the seller with written proof of the costs incurred by the buyer in order to order the product. 4. The costs incurred by the buyer in order to order the product are the cost of making an order, in particular the price for making a phone call by which the buyer made an offer to enter into a purchase contract or the buyer's purchase price on the seller's website during which the buyer filled in and sent the order form to order goods on the website, or wrote and sent a mail ordering order. 13. MAKING MERCHANTABILITY The Buyer is bound to keep confidentiality of all the information that is made available to him in connection with deliveries from the seller and which may be considered to be confidential, which are known from public sources. 14. FINAL PROVISIONS 1. The Seller reserves the right to change these General Terms and Conditions. The obligation to notify in writing changes to these general terms and conditions is met by placing the seller on the seller's e-shop website. 2. Where the purchase contract is concluded in writing, any change shall be in writing.3. The parties agree that the communication between them will be done in the form of e-mail messages
in. 4. Relationships not governed by these General Terms and Conditions shall be governed by the relevant provisions of the following laws and regulations: a. Act no. 102/2014 Z. z. on the protection of the consumer in the sale of goods or the provision of services on the basis of a distance contract or a contract concluded outside the premises of the seller and on the amendment of certain laws. Act no. 22/2004 Z.z. on electronic commerce and amending Act no. 128/2002 Z.z. (as amended), c. Act no. 250/2007 Z.z. on Consumer Protection and on Amending the Act of the Slovak National Council no. 372/1990 Coll. offenses (as amended), d. Act no. 40/1964 Z.z. Civil Code (as amended) .5. These General Business Terms become effective against the buyer by entering into a purchase contract. 6. If the consumer withdraws from the contract, he will bear the costs of returning the product to the seller under § 10 par. 3 of the Act, and if it withdraws from a distance contract, also the cost of returning the product, which due to its nature can not be returned via mail.7. The buyer may be obliged to pay the seller the price for the performance actually provided under § 10 par. (5) of the Act and if the consumer withdraws from the Service Agreement after having given the Seller explicit consent under § 4 par. 6, Act.8. The seller adheres to the Code of Conduct.9. Duration of the contract - for the duration of the warranty period, the terms of termination of the contract are set out above.10. Possible solutions to the dispute may also be settled through out-of-court settlement by mutual agreement. 11. The ownership right of the subject matter of the contract shall be transferred to the buyer only after payment of all payments specified in the contract. PROVISION ON APPLICATION OF THE CONSUMER'S RIGHT TO DISCLAIM FROM THE TREATY1. You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period expires 14 days after the date of receipt of the product. In the exercise of the right of withdrawal, please inform us of your decision to withdraw from this agreement by a clear statement (for example by letter sent by post, fax or e-mail) to: email@example.com For this purpose, you may use the template withdrawal form is located at: Sentop, sro, Oravský Podzámok 288, 027 41 Oravský Podzámok, ID: 46 835 318, firstname.lastname@example.org, or at: http://www.3dhodiny.sk/dokumenty/odstupeniezmluvy.pdfLegal on withdrawal is maintained if you send notice of the exercise of the right of withdrawal before the expiration of the contract expires.2. Consequences of withdrawal. After termination of the contract, we will refund all payments you have made in connection with the conclusion of the contract, especially the purchase price, including the cost of delivering the goods to you. Payments will be refunded without undue delay, not later than 14 days after the date we will receive your notice of withdrawal from this agreement. Their payment will be made in the same way as you used for your payment if you explicitly disagreed with another payment method, without charge of any other charges.3. If you are interested, you can fill in and send a sample withdrawal form or any other unambiguous cancellation notice also electronically via our website: http://www.3dhodiny.sk/dokumenty/odstupeniezmluvy.pdf. If you use this option , we will immediately acknowledge receipt of withdrawal from the contract on a durable medium (e-mail, for example) .4. The time limit is deemed to be preserved if you send the product back before the expiry of the 14-day period. You will only be responsible for any reduction in the value of the goods as a result of handling it other than what is required to ascertain the nature, properties and functionality of the product. The information contained in this instruction is an integral part of a distance contract or a contract concluded outside the vendor's premises and may only be modified with the express consent of both parties. By sending an order and by pressing the "payment order" button, the buyer expressly confirms that he / she was aware that the order is the obligation to pay the price. 7. The seller shall, without delay upon conclusion of the distance contract and at the latest with the delivery of the goods, provide the consumer with a confirmation of the conclusion of the contract on the durable medium. The certificate contains: - all the information specified in § 3 par. (1) of the Act and the seller has not provided this information to the consumer on a durable medium before the conclusion of the distance contract. 8. The Buyer may withdraw from the contract to deliver the product even before the commencement of the withdrawal period9. Buyer may exercise the right of withdrawal under § 7 par. (1) of the Act in the form of a paper vendor or in the form of a registration on another durable medium; if the contract was concluded verbally, the consumer's right to withdraw from the contract is sufficient to have any unambiguously formulated consumer statement expressing his will
u withdraw from the contract. The consumer may use the withdrawal form given to him by the seller.10. The withdrawal period shall be deemed to be maintained if the notice of withdrawal has been sent to the seller at the latest on the last day of the period pursuant to Article 7 1 of the Act.11. The burden of proof on the exercise of the right of withdrawal is borne by the buyer. Obligations of the seller on withdrawal1. The seller is obliged to return to the buyer, without undue delay and within 14 days of the date of delivery of the notice of withdrawal, all payments received by him or her under the contract; this is without prejudice to the provision of Section 8 par. 5.zákona.2. The seller is obliged to return to the buyer the payments under paragraph 1 in the same way as the consumer has used for his payment. This is without prejudice to the buyer's right to agree with the seller on another method of payment if no additional charges are charged in relation to the buyer. The seller is not obliged to pay additional costs to the buyer if the buyer has explicitly chosen another delivery method, such as the cheapest normal delivery method offered by the seller. Additional costs are the difference between the delivery costs chosen by the buyer and the cost of the cheapest common delivery method offered by the seller.4. In the case of withdrawal from the contract, the seller is not obliged to return to the buyer the payments under paragraph 1 before the goods are delivered to him / her or until the consumer returns the goods back to the seller except the seller suggests that he or she will pick it up personally or through it commissioned person. Consumer Obligations and Authorizations upon Withdrawal1. The buyer is obliged to send the product back to the seller within 14 days from the date of withdrawal, or hand it over to the seller. This does not apply if the seller suggests that he / she will pick up the product personally or through a person authorized to do so. The time limit referred to in the first sentence shall be deemed to be preserved if the product has been shipped for shipment not later than the last day of the period.2. Upon termination, the buyer will only bear the cost of returning the goods to the seller or the person authorized by the seller to take over the goods. This does not apply if the seller has agreed to bear it himself or if he has not fulfilled the obligation under § 3 par. (1) i) of the Act.3. The buyer is only responsible for diminishing the value of the product resulting from such treatment of the goods, which is beyond the treatment necessary to ascertain the characteristics and functionality of the goods. Buyer is not responsible for any reduction in the value of the product if the seller has not complied with the information obligation on the right of the consumer to withdraw from the contract pursuant to § 3 par. (1) h) of the Act.
In Oravský Podzámok, on 28.02.2018