Complaint protocol
number: ...................... / to be filled in by the seller /
Seller: Sentop, s.r.o., Oravský Podzámok 288, 027 41 Oravský Podzámok, Company ID: 46 835 318, info@3dhodiny.sk

a) Buyer: .............................................. .................................................. .................................................
(b) Claimed Product: ..............................................................................................................................
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c) Purchase document: .............................. d) Date of purchase: .................. ..................
e) Date of claim: ............................................ .................................................. ....................
f) Claimed defects .............................................. .................................................. ......................................
.................................................. .................................................. .................................................. .....................
.................................................. .................................................. .................................................. ....................
Consumer instruction: listed in the Complaint Rules, paragraph 27.
g) The consumer has decided and exercises the right to: □ correct, timely and free removal of the defect, □ product replacement, □ replacement of the product part, □ replacement of the defective product as perfect, □ cancellation of the purchase contract, □ reasonable discount on the product price. / consumer marks one of the options /
h) Determination of the way the complainant will provide the complaint: □ immediately, □ within 3 working days (this is a complex case), □ no later than 30 days after the claim is filed / complex technical evaluation of the product /
i) Complaint equipment: □ immediately, □ complaint will be provided on: ...............................
Buyer: ............................................... Seller .............................................
/ signatures only in the event of a claim by post /
j) How to claim a claim:
□ a written request to take charge of the day ....................
k) * Complaint acknowledged: □ free defect removal - repair, □ product exchange, □ replacement of product part, □ defective product replacement, □ cancellation of purchase contract, □ reasonable discount on product price .......... % in value ........... EUR,
l) * Claim rejected, reasons:
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...................... ...................................................................................................... ..
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Complaint Date: ....................................................


Seller: ............................................. Buyer :. ..............................................


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